1. How effective do you think the rewards of a weekly car wash and a meal at McDonald’s will be in motivating the car wash attendants to stay on the job and treat cus- tomers better?
2. What other approach to employee motivation might work for reducing turnover and providing better cus- tomer service?
3.To what extent do you think it might be hopeless to motivate car wash attendants to stay on the job longer and provide better customer service?
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